ShowroomOS (“we”, “us”) provides B2B billing and operations software. This Privacy Policy explains how we collect, use, store, and protect information when you use showroomos.in and the ShowroomOS application (the “Service”).
We treat shop business data and customer lists as confidential. We do not sell your customer lists, product catalogs, invoices, or other shop records to third parties for their marketing.
1. Who this policy covers
This policy applies to shop owners, staff users, and Super Admin users of ShowroomOS. Your own customers (end buyers at your counter) typically interact with you, not with us. You are responsible for telling those customers how you use their details on invoices, WhatsApp bills, and ledgers.
2. Information we collect
- Account data: name, login ID, mobile number, email, password (stored hashed), shop name, city, business type, and company logo.
- Shop business data: products, stock, customers, orders, invoices, quotations, challans, payments, expenses, and related documents you create in the workspace.
- Technical data: login session cookies, IP address, browser type, and basic server logs needed to run and secure the Service.
- Support data: messages you send us about billing or technical issues.
We do not require Aadhaar or full card numbers to use core billing features. If you store such data yourself in notes or uploads, you do so at your own risk and must have a lawful basis.
3. How we use information
We use data only to:
- create and operate your shop workspace and staff logins;
- generate documents, reports, WhatsApp text, and public secure document links you request;
- bill subscriptions, send registration or service notices, and provide support;
- maintain security, prevent abuse, and improve reliability of the Service;
- comply with law or a valid legal demand.
We do not use your customer list to sell competing products, and we do not rent or trade shop data on an advertising marketplace.
4. Sharing
We may share information with:
- hosting, email, and infrastructure providers who process data on our instructions;
- your authorised staff and Super Admin users of your organisation;
- authorities if required by Indian law;
- a successor if ShowroomOS is transferred as a business, under equivalent confidentiality.
WhatsApp messages are sent because you click a WhatsApp action. Those messages leave our servers to WhatsApp / Meta according to their terms. We are not responsible for WhatsApp’s processing.
5. Security
We use reasonable technical and organisational measures appropriate for a B2B SaaS product, including hashed passwords, tenant isolation by shop (business) ID, access roles, HTTPS in production, and restricted server access. No method of transmission or storage is 100% secure. You must use strong passwords, limit staff permissions, and keep devices protected.
Customer lists and invoices stored in your shop are not published publicly except when you generate a secure document link or send a message yourself.
6. Retention
We keep account and shop data while the shop is active and for a reasonable period after closure or non-payment so you can recover records if the subscription is restored, unless you or Super Admin permanently delete the shop. Backup copies may persist for a limited time. You may export or print documents from the Service while you have access.
7. Your choices
Shop owners can update profile details, staff access, and WhatsApp templates inside the workspace. You may request correction of your own account data. Deletion of a shop is handled by Super Admin and permanently removes linked operational data as described in the product.
8. Cookies
We use essential session cookies so you stay signed in. We do not use third-party advertising cookies on the billing workspace.
9. Children
ShowroomOS is a business tool and is not directed at children under 18.
10. Changes and contact
We may update this policy. The “Last updated” date at the top will change when we do. For privacy questions, use the support contact published on the login page or write to your Super Admin.
By using ShowroomOS you acknowledge this Privacy Policy together with the Terms and Conditions.