This Refund & Cancellation Policy applies to paid ShowroomOS subscriptions, including monthly plans. It forms part of the Terms and Conditions.
1. Strict no-refund policy for monthly subscription
Monthly subscription fees are non-refundable. Once a monthly charge is successfully collected (or marked paid by Super Admin for that period), we do not refund, credit, or pro-rate that month—including if you stop using the software, close the shop, reduce staff, or are unhappy with a feature.
This is because the fee pays for a time-limited licence to a live SaaS platform (hosting, maintenance, and support capacity), not a physical product that can be returned.
- No refund for unused days remaining in the current month.
- No refund because of your own internet, device, or staff issues.
- No refund for data you entered incorrectly or for GST/filing outcomes.
- No refund solely because of brief downtime; see Limitation of Liability in the Terms.
If a longer (for example annual) plan is offered later, the same no-refund rule applies to prepaid fees unless a written exception is issued by Super Admin or Indian law requires otherwise.
2. Cancelling auto-renewal
You may cancel auto-renewal at any time. Cancellation stops future billing cycles. It does not entitle you to a refund of the current period already paid.
After you cancel auto-renewal:
- the shop keeps access until the paid period (or granted expiry date) ends;
- we will not charge the next month unless you subscribe again;
- export or print any documents you need before access is paused.
Ask Super Admin or use Business Settings / subscription controls in your workspace to turn off renewal. Cancellation requests sent after a renewal payment has already been captured apply to the following cycle, not the charge just taken.
3. Trials
If a free trial is given, it ends automatically. Converting to a paid plan starts the no-refund monthly rule from the first paid period.
4. Chargebacks and failed payments
Initiating a bank or card chargeback for a valid, authorised subscription payment is a breach of these terms. We may suspend the shop and contest the chargeback with billing evidence. Failed or expired payment methods may pause the workspace until Super Admin restores access.
5. Exceptions
We may, at our sole discretion, issue a goodwill credit in rare cases (duplicate charge, proven billing error on our side). That is not an obligation and does not change the general no-refund rule. Mandatory remedies under applicable Indian law, if any, still apply.
6. Contact
For cancellation of auto-renewal or a billing error, contact Super Admin or the support details shown on the ShowroomOS login page when published.