These Terms and Conditions (“Terms”) govern access to and use of ShowroomOS, a B2B software-as-a-service platform for billing, inventory, quotations, challans, payments, and related shop operations (the “Service”). The Service is operated by ShowroomOS (“we”, “us”, “our”).
By creating an account, signing in, or using the Service, you agree to these Terms on behalf of the business you represent. If you do not agree, do not use ShowroomOS.
1. The Service
ShowroomOS provides cloud software to help retail and wholesale businesses manage catalogs, stock, customers, documents, and collections. Features may change over time. We may add, modify, or discontinue functions, including voice and AI tools, without reducing your paid subscription term except as stated in these Terms.
The Service is provided for business use only. You are responsible for the accuracy of data you enter, including GST, HSN, prices, stock quantities, and customer information, and for all documents generated from that data.
2. Accounts and shops
Each shop workspace is tied to a registered business account. The shop owner is responsible for all activity under that shop, including staff logins, roles, and WhatsApp messages sent from the workspace. Keep passwords confidential. Notify us promptly if you believe an account has been misused.
You must provide true registration details. We may suspend or close an account that is fraudulent, abusive, or used in a way that harms other customers or the platform.
3. Subscriptions and payment
Access after any trial period is subject to a paid subscription billed as agreed at signup or by Super Admin (typically monthly). Fees are for the license to use the software during the billing period. Subscription terms, including auto-renewal and cancellation, are described in the Refund & Cancellation Policy.
4. Your data
You retain ownership of shop data you upload or create (products, customers, invoices, and similar records). You grant us a limited licence to host, process, and display that data solely to operate the Service for you. How we handle personal and business data is described in the Privacy Policy.
You must not upload unlawful content, malware, or data you do not have the right to process. You are the data controller for your customer lists; ShowroomOS processes that data on your instructions as a service provider.
5. Acceptable use
You will not reverse engineer the Service, probe it for vulnerabilities except with written permission, overload the platform, share one login across unrelated businesses in a way that circumvents billing, or use ShowroomOS to send spam or unlawful WhatsApp/SMS communications. We may throttle or block abuse.
6. Availability
We aim to keep ShowroomOS available, but we do not guarantee uninterrupted or error-free operation. Maintenance, hosting incidents, internet failure, third-party WhatsApp or email providers, and force majeure can cause downtime. Unless a separate written SLA is signed, no uptime percentage is promised.
7. Limitation of liability
This section is a core part of the bargain for a standard SaaS subscription. Please read it carefully.
No liability for business losses. To the maximum extent permitted by applicable law, ShowroomOS and its owners, directors, employees, and suppliers shall not be liable for any loss of profits, loss of revenue, loss of business, loss of goodwill, loss of anticipated savings, loss or corruption of data, business interruption, procurement of substitute software, or any indirect, incidental, special, consequential, or punitive damages arising out of or related to the Service, even if we have been advised that such damages are possible.
Without limiting the above, we are not liable for:
- software downtime, slow performance, or scheduled or unscheduled maintenance;
- failure of billing, invoicing, stock, or WhatsApp delivery during an outage;
- tax, GST, or accounting mistakes caused by data you entered or reports you exported;
- third-party networks, browsers, devices, WhatsApp, email, or payment gateways;
- unauthorised access resulting from compromised shop passwords or staff devices.
Liability cap. Our total aggregate liability for all claims relating to the Service in any calendar month shall not exceed the subscription fees actually paid by you to us for that shop in the one (1) month immediately before the claim. If you are on a free trial or owe no fees, our liability is limited to INR 1,000.
Some jurisdictions do not allow certain exclusions. In that case, our liability is limited to the minimum permitted by law. Nothing in these Terms excludes liability that cannot legally be excluded (for example, fraud or wilful misconduct).
8. Disclaimer of warranties
The Service is provided “as is” and “as available”. We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and accuracy of AI or voice outputs. You remain responsible for verifying invoices, stock, and statutory filings before you rely on them.
9. Indemnity
You will defend and indemnify ShowroomOS against claims arising from your shop data, your documents, your staff’s use of the Service, or your breach of these Terms or applicable law.
10. Suspension and termination
We may suspend access for non-payment, security risk, or material breach. You may stop using the Service and cancel auto-renewal as set out in the Refund & Cancellation Policy. After closure, we may delete shop data after a reasonable retention period unless law requires longer storage.
11. Changes
We may update these Terms. Continued use after the updated date constitutes acceptance. Material changes will be indicated by revising the “Last updated” date on this page.
12. Governing law
These Terms are governed by the laws of India. Courts at Ranchi, Jharkhand shall have exclusive jurisdiction, subject to any mandatory consumer or MSME protections that apply to you.
13. Contact
Questions about these Terms: use the support details shown on the ShowroomOS login page (when published) or contact your Super Admin.